Terms of service

TERMS OF SERVICE (NAF Shopify Store)

OVERVIEW

Welcome to New Alexandria Foundation! The terms “we”, “us” and “our” refer to New Alexandria Foundation. New Alexandria Foundation operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). New Alexandria Foundation is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [https://new-alexandria-foundation.myshopify.com/policies/privacy-polic]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer (including registrations for live, instructor-led online courses and events, and donations), you may be asked to provide certain information, such as your email address, billing, payment, and (if applicable) shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS AND SERVICES

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that certain aspects of the Services may vary depending on the device, software, and settings you use to access the store.

Our Store may offer:

• registrations for live, instructor-led online courses, seminars, lectures, and events (“Courses”), and
• donations to support New Alexandria Foundation.

We do not warrant that the quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product or service at any time and may limit the quantities of any products, services, or registrations that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. New Alexandria Foundation reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until New Alexandria Foundation confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as New Alexandria Foundation may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to cancellation, return, transfer, credit, exchange, or refund solely in accordance with our Cancellation & Refund Policy [https://new-alexandria-foundation.myshopify.com/policies/refund-policy].

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card or payment information you provide is true, correct, and complete, (ii) you are duly authorized to use such payment method for the purchase, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges (if any) and all applicable taxes, if any.

SECTION 5 - LIVE ONLINE COURSES: ACCESS, REQUIREMENTS, AND CONDUCT

Email requirement and communications

To enroll in and participate in a Course, you must have a working email address and maintain access to it. We use email to send essential information such as registration confirmations, meeting links, schedule updates, and policy notices. You are responsible for ensuring that messages from us are deliverable (for example, by checking spam/junk folders and adding our address to your safe senders list).

Course access and technology

Courses are delivered online using third-party platforms (for example, Zoom or similar services). You are responsible for having a compatible device, internet connection, and any required software. We are not responsible for disruptions caused by your equipment, internet access, device settings, or third-party platform outages.

Schedule, instructors, and format

Dates, times, instructors, and course format may change. If we cancel a Course, we will handle refunds in accordance with our Cancellation & Refund Policy [https://new-alexandria-foundation.myshopify.com/policies/refund-policy]. If we reschedule or make a significant change, we will handle options in accordance with that policy.

Recordings and materials (if offered)

If a Course includes recordings or materials, access may be time-limited as stated on the Course page. You may not share, reproduce, distribute, post, publish, transmit, or sell recordings or materials without our prior written permission.

Participant conduct and community standards

We want Courses to be welcoming, rigorous, and respectful. By registering for or participating in a Course, you agree to engage in good faith and to maintain professional, respectful dialogue.

You agree that you will not, directly or indirectly:

• harass, threaten, stalk, or intimidate any participant, instructor, staff member, or guest;
• engage in abusive, discriminatory, hateful, or demeaning behavior or language (including based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic);
• disrupt sessions, repeatedly talk over others, derail discussion, or otherwise interfere with the learning environment;
• share another person’s personal information without consent (including contact information, screenshots, or recordings);
• record any portion of a Course, or distribute any recording, screenshot, chat log, or course materials, except where expressly permitted by us in writing;
• impersonate any person or misrepresent your identity or affiliation; or
• engage in any conduct that is unlawful, unsafe, or that we reasonably determine may harm New Alexandria Foundation, Shopify or users of the Services, or expose them to liability.

Enforcement. We reserve the right to moderate discussions and to remove a participant from a Course, restrict access to the Services, or terminate an account if we determine, in our sole discretion, that the participant has violated these Terms, applicable law, or our community standards. If we remove a participant for a violation of these Terms, refunds (if any) will be handled in accordance with our Cancellation & Refund Policy [https://new-alexandria-foundation.myshopify.com/policies/refund-policy], and may be denied where permitted by law.

Reporting concerns. If you experience or observe behavior that violates this section, please contact us at hello@newalexandriafoundation.org.

SECTION 6 - DONATIONS

Donations made through the Store support New Alexandria Foundation’s mission and are not a purchase of goods or services. Donation refunds, if any, are handled solely in accordance with our Cancellation & Refund Policy [https://new-alexandria-foundation.myshopify.com/policies/refund-policy] (for example, in the case of duplicate transactions or processing errors).

SECTION 7 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by New Alexandria Foundation, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of New Alexandria Foundation, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by New Alexandria Foundation.

New Alexandria Foundation’s names, logos, product and service names, designs, and slogans are trademarks of New Alexandria Foundation or its affiliates or licensors. You must not use such trademarks without the prior written permission of New Alexandria Foundation. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 8 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 9 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

New Alexandria Foundation is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with New Alexandria Foundation. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and New Alexandria Foundation, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with New Alexandria Foundation.

SECTION 11 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [https://new-alexandria-foundation.myshopify.com/policies/privacy-polic], and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [https://new-alexandria-foundation.myshopify.com/policies/privacy-polic] for more details on how we, Shopify, and our partners use your personal information.

SECTION 12 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product charges, event times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 14 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm New Alexandria Foundation, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to:
(a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services;
(b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services;
(c) collect or track the personal information of others;
(d) spam, phish, pharm, pretext, spider, crawl, or scrape; or
(e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet.

Without limiting the foregoing, you also agree not to use the Services or participate in any Course to harass, threaten, stalk, intimidate, or abuse any participant, instructor, staff member, or guest, or to engage in hateful, discriminatory, or demeaning behavior or language. We reserve the right to suspend, disable, or terminate your account or access (including access to a Course) at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly